About Administrative Excellence (AdminX)

AdminX is a portfolio of initiatives across campus all working toward improving the experience in doing administrative work at the Institute through structures, processes, and systems for our faculty, staff, and students. Today the AdminX portfolio is home to: 

• Process Improvement

• Administrative Services Center (ASC)  

• HR Transformation

 As the initiative progresses, additional projects could join the AdminX umbrella. 

The AdminX Initiative will take a look at transactions that occur across Human Resources, the Enterprise Service Desk, Desktop, Classroom, and A/V Support, Finance, and Research Administration and implement changes in waves.

A detailed list of potential transactions has been generated for each process area below and are being analyzed and vetted by the Process Owners to identify what of those transactions would transition into the ASC. Potential transactions were derived from the Activity & Opportunity Identification Survey, administered in the Fall of 2021, which studied the distribution of administrative work being done across the Institute. 

We are still finalizing which functions and transactions through our ongoing Process Improvement efforts. 

• Wave 1: Human Resources, Customer Service, In Progress - 2023
• Waves 2-5 to include:
  • Enterprise Service Deck, Desktop Support, Classroom Technology, & A/V Support
  • Procurement and Expenses
  • Finance
  • Research Administration

AdminX is structured to ensure a wide-range of perspectives and experiences are brought into the coordinated delivery of outcomes. Governance groups have recently been expanded and will allow participants to play active roles in guiding these outcomes:  

• The Leadership Forum serves as a communication channel with over 70 senior leaders across the academic, research, and administrative units.   
• The Campus Representatives Group serves as advisors who are uniquely and deeply knowledgeable about functional processes.   
• The Functional Lead Group serves as subject matter experts for in-scope functions and/or functions supporting the AdminX implementation.   
• The Implementation Working Group is responsible for the successful implementation, including process redesign, operations & metrics, organization and staffing, facilities, technology, knowledgebase, and change management. 
• The Campus Engagement Groups will regularly be contacted for feedback, communications, and awareness including the Internal Advisory Panel and Change Agent Network.