Improving Administrative Services
Administrative Excellence (AdminX) will strive to achieve more efficient and effective processes, enhanced customer service, and a state of continuous assessment and improvement.
Efficient & Effective Processes
Achieve administrative process improvements while maximizing the value of Georgia Tech’s new financial, human resources and service support systems
Improve the delivery of common, routine, and high-volume administrative services by delivering these activities through an administrative services center that is developed with the customer in mind
Continuous Assessment & Improvement
Create a sense of community and collaborative culture that is focused on constantly evaluating the efficacy of our efforts and improving through engagement of community input and involvement
Step One: Improve Processes
Achieving Administrative Excellence starts with our processes. The AdminX team is leading a process improvement effort on campus to define problem processes, evaluate the current state, brainstorm improvements, and design and implement an enhanced process. Phase 1 of this effort focuses on HR and Enterprise Service Desk Processes.
In addition, there are other improvement efforts happening concurrently with AdminX including the Academic & Research priorities (led by ERP), the Student Hiring Improvement Project (led by GTHR), and Faculty Hiring Improvement (led by Faculty Affairs).
The Administrative Services Center (ASC)
The Administrative Services Center (ASC) is a deliverable of the AdminX initiative. The ASC is an ecosystem of people, services, and processes built to serve the Institute. The ASC will allow central and local units to focus on strategy while the ASC handles high-volume, routine transactions. This will shift the focus for local units from creating transactions to requesting transactions.
Transactions types ranging from HR, to finance, to research and administration could live within the ASC. All transactions will undergo process improvement prior to ASC onboarding to enable the ASC to provide the most efficient and high-quality service.
Service that Excels
The ASC will provide access to high quality services and expertise, regardless of your unit’s size.
Focus on Transformation
The ASC will allow your unit to focus on mission-critical services instead of getting bogged down by routine transactions.
Streamlined & Standardized Processes
With cross-trained resources and consistent procedures, the staff in the ASC is available to provide support when you need it.
Through the creation and deployment of the ASC, we will work to find better ways to utilize our ERP systems and become more efficient.
Stay up to date on project happenings and learn about upcoming events and info sessions.
Contact us at firstname.lastname@example.org with questions.
You are invited to attend the Administrative Excellence (AdminX) Town Hall on Process Improvement & Community Outreach on Tuesday, June 15 from 10:00 - 11:00 a.m
Georgia Tech staff members who perform administrative, IT, and grant administration duties are being invited to participate in the Administrative Excellence Activity and Opportunity Identification survey.