When did AdminX start?

AdminX is a continuation of the Rethinking Administrative Services (RAS) initiative that started in 2020. After the initial launch of RAS, it was identified that this effort was evolving from the original RAS scope. AdminX brings together leaders across academics, research, and administration to transform the administrative experience - for both the customer and the admins.

Who is involved in AdminX?

This initiative is Chaired by the EVP Admin and Finance, Kelly Fox and is co-sponsored by Executive Sponsors Chaouki Abdallah the EVP Research, Nelson Baker the Dean of GTPE, Charles Isbell the Dean of the College of Computing, the Provost Steven McLaughlin, Michael Shannon the Deputy Chief Business Officer, and Leslie Sharp the Dean of Libraries. Learn more about project leadership.

When will the Administrative Services Center go live?

The Administrative Services Center (ASC) will go live in summer 2022, starting with HR and Enterprise Service Desk functions. The sequence of the following waves of rollout are still being defined but will include procurement, expenses, research administration, desktop support, and classroom technology & A/V support.

Why would we implement shared services at Georgia Tech?

The goal of designing and implementing an administrative shared services function at Georgia Tech is to:​

• Deliver nimble, high-quality administrative services​​
• Provide greater depth of expertise​​
• Increase capacity to handle demand fluctuations​​
• Eliminate duplicative services​​
• Achieve process standardization through efficiently designed processes and the use of enabling tools and technologies​​
• Effectively manage customer relationships​​ Mitigate and manage enterprise risks more effectively​​

As employees, what is our role in the grand scheme of things to come?

All Georgia Tech faculty, staff, and student employees will play a role in the development, design and/or deployment of services. The exact role may change with each service, but the value of each employee’s contribution will directly contribute to meeting the Administrative Excellence mission and vision.

Over the next year, the AdminX team will be connecting with campus through various mechanisms including; info sessions, a change agent network, the project website and email communication. In addition, you can reach out to adminx@gatech.edu with any questions.

How will the Administrative Services Center affect the job roles of administrative staff?

The allocation of tasks and responsibilities for unit-based administrative roles vs. Administrative Services Center roles will become more clear over the next year as processes are analyzed and improved. Not all of this change will happen all at once, giving the campus time to adjust and improve along the way. For example, we know that this first effort will focus on some HR tasks, but financial, pre, and post-award tasks are not until further down the road. In addition, not all transaction types will be allocated to the ASC. The idea is to find the real time-sinks or the kind of tasks that are highly repetitive to allow unit-based staff to contribute to more strategic functions in their units.

As some transactions and tasks shift to the ASC, positions will be created within the ASC creating some career path opportunities for current employees. There will be an adjustment period where the allocation of workload and staff within the units will be reviewed in consultation with unit leadership and the staff themselves. We do not anticipate any reductions in force due to some work shifting to the ASC, but individual positions may evolve with these changes.

We know there isn’t much comfort in the ambiguous. We are looking forward to launching opportunities to better engage with AdminX in the coming months. Between surveys, focus groups, and a change agent network, we invite our administrative staff in to share their insights and help inform these decisions. s.