Improving Administrative Services

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Questions From Town Hall

We received a number of questions and comments during the HR Service Delivery Town Hall and are working through those answers. We will post those answers to the AdminX Website as quickly as we can.



Improving Administrative Services

team meeting in a board room

Efficient & Effective Processes

Achieve administrative process improvements while maximizing the value of Georgia Tech’s new financial, human resources and service support systems

customer service representatives

Enhanced Customer Service

Improve the delivery of administrative services by delivering these activities through an administrative services center that is developed with the customer in mind

coworkers working on presentation materials, charts, and graphs

Continuous Assessment & Improvement

Create a culture of continuous improvement that is focused on evaluating the efficacy of our efforts and improving through engagement of our community 

Send Us Your Suggestions

Have a suggestion for the AdminX team? Share with us using the button below.


The Administrative Services Center (ASC) partners with local and central units to provide efficient and consistent support for administrative operations across the Institute. 

Process Improvement

End-to-end process improvement work is conducted across all administrative processes to realize efficiencies and improve the user experience 

Stay Informed

Stay up-to-date on project happenings and learn about upcoming events and info sessions. Contact us at with questions.

AdminX Events

What's on the Horizon for HR Service Delivery? A Town Hall Discussion with Mike Shannon and Skye Duckett

Join us as we welcome Laura Hessler, ASC Sr. Director of HR Service Delivery, as she to explains how the ASC’s HR Support Services team will partner with HR practitioners across the Institute.

Another Look into Data and Metrics: A Town Hall Discussion with Mike Shannon and Jeff Leinbach

Join us as we welcome Calvin Yu, Sr. Director of Operational Excellence, to share his vision for operational excellence and how the ASC will leverage data to benefit the Institute. 

Spotlight on Customer Service: A Town Hall Discussion with Mike Shannon and Skye Duckett

Join us as we welcome Stacy Whitman, ASC Director of Customer Service Excellence, as she shares her goals and vision for the support experience and detail how this model will benefit the ASC customers.

AdminX News

The Administrative Services Center (ASC) Shares Plans for October Go Live

Learn how the AdminX team is working to reimaging the way we conduct administrative work across the Institute

The ASC Announces New Senior Director of HR Support Services

The ASC has selected Laura Hessler as the inaugural Senior Director of Human Resources (HR) Support Services

Stacy Shines a New Spotlight on Customer Service

The Administrative Services Center (ASC) welcomes Stacy Whitman as the director of Customer Service Excellence.