Administrative Services Center (ASC) | Administrative Excellence

Who We Are

The Administrative Services Center (ASC) is made up of 127 employees and falls under the Administration and Finance (A&F) division of Georgia Institute of Technology. The ASC is one of many outcomes of Administrative Excellence (AdminX) – a strategic initiative that is delivering operational excellence and providing an exceptional quality of service and customer satisfaction. The ASC partners with local and central units to provide efficient and consistent support for administrative operations across the Institute.

Our Mission

Deliver world-class customer service through administrative excellence to advance the Institute's Strategic Plan.

Our Vision

We envision administrative services structures, processes, and systems that efficiently and effectively enable our students, faculty and staff to maintain a focus on our core mission: to develop leaders who advance technology and improve the human condition.

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ASC Organization Chart

Operational Excellence

Emphasis on Improvement

•Integration with USG SSC Metrics

•New hiring dashboards

•Dedicated Continuous Improvement team

•Continuous ASC team training

•Improved Knowledge searchability

Customer Service Excellence

Emphasis on the Customer Experience

•Direct Entry Point for Live Support including Help Desk

•Walk-up location staffed with Customer Support Representatives

•Client Relationship Managers

•User-friendly Employee Portal

HR Support Services

Emphasis on the Recruitment, Onboarding, Workforce Administration Experience

• Enhanced partnerships with central & distributed units

•Reduced & consolidated Careers & MSS approvals

•eRequest form with status tracking

•Expanded onboarding & workforce administration team

IT Support Services

Emphasis on the Technology and Audio/Visual Customer Experience

•Immediate assistance with AV Services for classroom/conference space technology

•Improved communications using technology to escalate resolve issues and incidents.

ASC Trainings

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ASC Webinars

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Continuous Improvement Feedback Survey

If you have suggestions on how we can better support you, please use the button to complete a quick feedback survey.

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Frequently Asked Questions

What is the Administrative Services Center?

The Administrative Services Center (ASC) is the service center at Georgia Tech comprised of dedicated professionals and a deliverable of the AdminX initiative. The ASC partners with local and central units to provide efficient and consistent support of administrative operations across the Institute.

What services does the ASC provide?

The ASC provides the campus with services related to the overall hiring experience which includes the hiring through the Direct Hire eRequest Form, which digitizes the process of capturing and routing the information needed to process direct hire requests in a more accurate, complete and efficient manner.

In addition to the hiring activities, the ASC engages with employees at the walk-up center to complete the final stages of the onboarding process which includes the I-9 forms and generating Buzzcards, responds to customer inquires by phone and help tickets. The team also process all the Manager Self-Service (MSS) transactions submitted via OneUSG Connect ranging from name changes to retirements and manages the employee records.

GTRI’s recruiting team is also integrated into the ASC in alignment with Tech’s overarching people-focused strategy to provide consistent HR services that support growth across all areas of the Institute — including GTRI.

The ASC also provides the Audio Visual (AV) and Technology Support Services (previously ESD) for the Institute offering a one-stop shop for both HR and Technology related inquiries.